If you need to inquire about the issuance of your passport or if your travel plans change while you are waiting for your passport, the National Passport Information Center (NPIC) can assist you.
- You may speak with a Customer Service Representative by calling 1-877-487-2778.
- TDD user: 1-888-874-7793 or
- Email them at NPIC@state.gov
- The National Passport Information Center web address is travel.state.gov
The Clerk of Court’s office offers passport photo services at their passport locations for $10.65 per person, which includes sales tax. You can also obtain your own photo from a valid passport photo provider if it meets the requirements of the U.S. Department of State listed on their website www.travel.state.gov
Yes, the child must be present with both parent(s) or legal guardian(s). If one parent or legal guardian is unable to attend, the passport agency will accept a notarized, written consent form from that parent. The DS-3053 Statement of Consent form is available on the Department of State website at http://travel.state.gov. (Please have a front and back copy of the Identification used by the notary along with the consent form)
You must submit documentation that lists the parent(s) or legal guardian(s) of the child applying for a passport.
The following may be used to show parental relationship:
- • U.S. birth certificate (also evidence of U.S. citizenship)
- • Consular Report of Birth Abroad or Certification of Birth (also evidence of U.S. citizenship)
- • Foreign birth certificate
- • Certified Copy of Adoption Decree
- • Certified Copy of Divorce/Custody Decree
- • Certified Copy of Letters of Guardianship
Please note: Some documents, like a U.S. birth certificate, show both U.S. citizenship and parental relationship. These documents must be originals or certified copies (not photocopies).
Yes, unless you are filing for a passport renewal, or if your passport expired over 5 years ago.
Passports that were issued to minors under the age of 15, must come into an acceptance agency to apply.
You may obtain a certified copy of your birth record by contacting the Health Department’s Bureau of Vital Statistics Office in the state you were born, or you may order them online at http://www.vitalchek.com
If you were born in the State of Florida you can also order your birth record at Florida department of Health .
You must submit a Letter of No Record obtained from the Health Department's Bureau of Vital Statistics Office in the state of your birth and two forms of secondary birth evidence. Please call or visit our office for further details.
No. The required photos are 2x2 inches in size, taken within the last 6 months, and show your current appearance.
The photo must be in color and must meet the legal specifications including a white or off-white background, a full face with a neutral expression, and front view between one inch and 1 5/8 inches from the bottom of the chin to the top of the head, taken in normal attire, no glasses, or selfies.
Your passport application can be processed in the Recording Department located at the Clerk of the Circuit Court and Comptroller’s Office.
Passport processing is offered at the following three locations:
- Richard O. Watson Judicial Center
4010 Lewis Speedway
St. Augustine, FL 32084
Monday – Friday, 8:00 AM – 4:00 PM (No passports are processed after 4:00 PM) – Walk-in basis, no appointment necessary
- Julington Creek Annex
725 Flora Branch Blvd.
St. Johns, FL 32259
Tuesday and Thursday 9:00 AM – 3:00 PM
By appointment only
- Ponte Vedra Beach Annex
151 Sawgrass Corners Drive
Ponte Vedra Beach, FL 32082
Monday and Wednesday 9:00 AM – 3:00 PM
By appointment only
If you have any questions or to make an appointment at one of the Annex Locations, please call (904)-819-3632.